Technical Advice - Installation and Windows support issues

When installing an Andica software, Microsoft Windows is displaying a message "The app you're trying to install isn't a Microsoft verified app". Read full article...

Message 'Access is denied' is displayed when installing a software. Read full article...

Enable Windows Features of .Net Framework

When installing the software you are getting a message: An error occurred while downloading the file http://www.installengine.com/cert05/dotnetfx/dotnetfx.exe. What would you like to do? Read full article...

When starting the software an error message as below may occur: "System.IO.FileNotFoundException: Could not load file or assembly 'System.Xml.Linq, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' or one of its dependencies. The system cannot find the file specified." Read full article...

When starting the software an error message may occur: "Could not load file or assembly 'System.EnterpriseServices, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The System cannot find the file specified." Read full article...

When printing reports through the software, you may get a message "System.TypeInitialisationException: The type initializer for 'CrystalDecisions.CrystalReports.Engine. ReportDocument' threw an exception ."
Read full article...

If you encounter the following error during installation: Error reading set up initialisation file generated when attempting to install from a download installation file. Read full article...

Error 1304.Error writing to file CrystalDecisions.ReportAppServer.CommonControls.dll.Verify that you have access to that directory. Read full article...

If you encounter the following error during installation: Error 1310 Error writing to file Verify that you have access to that directory. Read full article...

Error 1330 A file that is required cannot be installed because the cabinet file D:\Data1.cab has an invalid digital signature. Read full article...

If you encounter the following error during installation: Error 1904 Module C:\Program Files\Common Files\Business Objects\2.7\bin\ExportModeller.dll failed to register generated when attempting to install software. Read full article...

When attempting to installation, Windows Installer MSI may display an Error 1925. Read full article...

If you encounter the following error during installation: Error 1935 an error occurred during the installation of assembly component generated when attempting to install software. Read full article...

When attempting to installation, Microsoft Installer MSI may display an Error 2503 and Error 2502. Read full article...

I am getting a message "Dial up network is not configured" submitting returns using File by Internet. Read full article...

When installing Andica Software, the wizard downloads and starts Installing Microsoft .NET Framework 4.0 Full (Web Download) through InstallShield wizard. Read full article...

If you encounter the following error during installation: Microsoft Data Access Component MDAC 2.8 SP1 cannot be installed on this Machine. Read full article...

If you are getting any problems while downloading the software, it is likely that your browser or computer firewall is blocking you from downloading. Read full article...

If you encounter the following error when using the software: The requested operation cannot be performed on a file with a user-mapped section open. Read full article...

The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. Read full article...

When installing or accessing Andica Software, Windows may display a message. Read full article...

After downloading a software installer from the internet and attempting to Run or execute the downloaded file to install the software. Read full article...

A likely cause is that either one or more of the credentials checked by Gateway servers could not be verified hence the Gateway is rejecting the submission attempt. Read full article...

"Firewall preventing the software access can cause the message "File by Internet process cannot access the internet" or "Dial up network not configured" to appear. Read full article...

When using the software you may get a message "Font 'Arial' does not support style 'Regular'."
Read full article...

Constant Polling during submission of returns to HMRC suggests that there are issues with HMRC Government Gateway services. Software will display submit-poll messages. Read full article...

HMRC have stopped supporting older security methods of TLS 1.0 and TLS 1.1 which were built into Microsoft Windows operating systems. Read full article...

The 'meta' start tag on line 9 does not match the end tag of 'head'. Line 10, position 3. Conversion from string "The specified XML cannot be pars" to type 'Integer' is not valid. Root element is missing.

The message appears when HMRC server is responding to the submission attempt using incorrect format. Close the submission process and attempt to resubmit the returns a few minutes later.