Frequently Asked Questions

FAQ's » SA100 software update for HMRC Digital Transaction Engine

SA100 software update for HMRC Digital Transaction Engine

Symptoms:

Submissions of returns to HMRC are failing.

It has come to our notice that when submitting SA100 returns random and incorrect error messages are returned by HMRC servers when submitting returns using unpatched software. Examples of messages relayed by HMRC include: 'Gateway Authentication Failure' even if Gateway ID and Password is correct, 'Correlation ID is missing', 'Cannot import a null node', etc. We feel these messages are (rightly) causing confusion.

Cause:

As published on the news web page for 'HMRC Digital Transaction Engine replaces Government Gateway', HMRC have switched off the Government Gateway service and fully replaced it with HMRC Digital Transaction Engine Platform.

Customers using older versions of Andica SA100 to submit their returns will get error messages returned by HMRC server.

Solution:

These are the possible solutions:

Instructions on how to install an update

Important: This option should only be used by customers who are on SA100 Version 2017 software for tax year 2016-17 ending 05 April 2017, Single user (single computer) licence, any tax payers records bandwidth (1 to Unlimited Tax payers).

Version number displayed on software login screen would be:
Version 2017.0.1.0
Version 2017.0.1.1

Customers using Network (Multi user) version of SA100 Version 2017 should contact us by email.

Warning: This update is for version 2017 only. Customers using older versions 2016 or earlier should NOT apply this patch, you will break that software and there is nothing we can do about it.

Customers with Andica SA100 versions listed above should click this link to download and apply a patch to Andica SA100 Version 2017.

  • The default software installation location for SA100 version 2017 would normally be:
  • For computers with 64-bit Windows OS - "C:\Program Files (x86)\Andica\Andica SA100 Pro 2017"
  • For computers with 32-bit Windows OS - "C:\Program Files\Andica\Andica SA100 Pro 2017"

Important: This option should only be used by customers who are on SA100 Version 2016 software for tax year 2015-16 ending 05 April 2016, Single user (single computer) licence, any tax payers records bandwidth (1 to Unlimited Tax payers).

Version number displayed on software login screen would be:
Version 2016.x.x.x (any builds)

Customers using Network (Multi user) version of SA100 Version 2016 should contact us by email.

Warning: This update is for version 2016 only. Customers using any other versions apart from 2016 should NOT apply this patch, you will break that software and there is nothing we can do about it.

Customers with Andica SA100 version listed above should click this link to download and apply a patch to Andica SA100 Version 2016.

  • The default software installation location for SA100 version 2016 would normally be:
  • For computers with 64-bit Windows OS - "C:\Program Files (x86)\Andica\Andica SA100 Pro 2016"
  • For computers with 32-bit Windows OS - "C:\Program Files\Andica\Andica SA100 Pro 2016"

Important: This option should only be used by customers who are on SA100 Version 2015 software for tax year 2014-15 ending 05 April 2015, Single user (single computer) licence, any tax payers records bandwidth (1 to Unlimited Tax payers).

Version number displayed on software login screen would be:
Version 2015.x.x.x (any builds)

Customers using Network (Multi user) version of SA100 Version 2015 should contact us by email.

Warning: This update is for version 2015 only. Customers using any other versions apart from 2015 should NOT apply this patch, you will break that software and there is nothing we can do about it.

Customers with Andica SA100 version listed above should click this link to download and apply a patch to Andica SA100 Version 2015.

  • The default software installation location for SA100 version 2015 would normally be:
  • For computers with 64-bit Windows OS - "C:\Program Files (x86)\Andica\Andica SA100 Pro 2015"
  • For computers with 32-bit Windows OS - "C:\Program Files\Andica\Andica SA100 Pro 2015"
Note: HMRC no longer support online submission of SA returns for tax year 2013-14 or earlier years.

Important: This option should only be used by customers who are on SA100 Version 2014 software for tax year 2013-14 ending 05 April 2014, Single user (single computer) licence, any tax payers records bandwidth (1 to Unlimited Tax payers).

Version number displayed on software login screen would be:
Version 2014.x.x.x (any builds)

Customers using Network (Multi user) version of SA100 Version 2014 should contact us by email.

Instructions on how to install an update

Warning: This update is for version 2014 only. Customers using any other versions apart from 2014 should NOT apply this patch, you will break that software and there is nothing we can do about it.

Customers with Andica SA100 version listed above should click this link to download and apply a patch to Andica SA100 Version 2014.

  • The default software installation location for SA100 version 2014 would normally be:
  • For computers with 64-bit Windows OS - "C:\Program Files (x86)\Andica\Andica SA100 Pro 2014"
  • For computers with 32-bit Windows OS - "C:\Program Files\Andica\Andica SA100 Pro 2014"

How to install an update:

When you click on the download links, your computer's internet browser takes over the rest of download functions, we do not control that. Your computer's browser will guide you through the download process.

  1. Close the software before installing the update.

  2. To download the update, click on the download link provided above.

  3. If prompted, click Run or Save. Preferably 'Save' the file in a convenient location. It is most likely that your computer's browser will automatically save this file into a Downloads folder.

  4. If you have saved the file, double click on the downloaded file to start installation. If you have chosen to 'Run' installation will start.

  5. Follow the prompts given by the installer. Your system may require you to permit installation.

  6. Important: Check location shown in 'Unzip to folder'.

    Extract the updates into the location where the appropriate Andica SA100 software version is installed. If you have installed the software in a different location, change the path shown in 'Unzip to folder' or 'Browse' to the location where you have installed the software.

    Refer to 'Software updates installation location' below for further details.

  7. Click 'Unzip'.

  8. Once the updates have been extracted, 'Close' the extractor. You can now start the software and use it to process your returns.

Software updates installation location:

  • The default software installation location for SA100 software would normally be:
  • For computers with 64-bit Windows OS - "C:\Program Files (x86)\Andica\Andica SA100 Pro [version number]"
  • For computers with 32-bit Windows OS - "C:\Program Files\Andica\Andica SA100 Pro [version number]"

To find out where the software is installed on your computer:

  1. Right click on the software startup icon on your desktop (Ensure you are clicking on the correct software icon)
  2. Select 'Properties'
  3. View 'Shortcut' tab
  4. The path is displayed in either 'Target' or 'Start in' fields.

Check for that location through Windows Explorer. Ensure you extract updates into that location.


Disclaimer: Apart from the information already provided above we cannot advice on how to install the software and updates on your computer. We also cannot advise on how you should configure your computer or resolve your computer system issues. Information provided here is given without any obligations and we will not accept any claims or liabilities for any damages as a result of you relying on the information given here, if in doubt you must consult a qualified Windows system engineer.