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FAQ's » CT600 Software update for HMRC Digital Transaction Engine

CT600 Software update for HMRC Digital Transaction Engine

Symptoms:

Submissions of returns to HMRC are failing.

It has come to our notice that when submitting CT600 returns random and incorrect error messages are returned by HMRC servers when submitting returns using unpatched software. Examples of messages relayed by HMRC include: 'Gateway Authentication Failure' even if Gateway ID and Password is correct, 'Correlation ID is missing', 'Cannot import a null node', etc. We feel these messages are (rightly) causing confusion.

Cause:

As published on the news web page for 'HMRC Digital Transaction Engine replaces Government Gateway', HMRC have switched off the Government Gateway service and fully replaced it with HMRC Digital Transaction Engine Platform.

Customers using older versions of Andica CT600 to submit their returns will get error messages returned by HMRC server.

Solution:

These are the possible solutions:

Important: This option should only be used by customers who are on CT600 Version 2017 software for Accounting Periods up to 31 March 2018, Single User (Single computer) licence, any number of Companies bandwidth.

Version number displayed on software login screen would be:
Version 2017.0.0.0
Version 2017.0.0.1
Version 2017.0.0.2
Version 2017.0.0.3

Customers using Network (Multi user) version of CT600 Version 2017 should contact us by email.

Instructions on how to install an update

Warning: This update is for version 2017 only. Customers using older versions 2016 or earlier should NOT apply this patch, you will break that software and there is nothing we can do about it.

Customers with Andica CT600 versions listed above should click this link to download and apply a patch to Andica CT600 Version 2017.

Important: This option should only be used by customers who are on CT600 Version 2016 software for Accounting Periods up to 31 March 2017, Single user (Single computer) licence, any number of Companies bandwidth.

Version number displayed on software login screen would be:
Version 2016.0.0.0 to Version 2016.0.0.7

Customers using Network (Multi user) version of CT600 Version 2016 should contact us by email.

Instructions on how to install an update

Warning: This update is for version 2016 only. Customers using version 2017 and older versions 2015 or earlier should NOT apply this patch, you will break that software and there is nothing we can do about it.

Customers with Andica CT600 versions listed above should click this link to download and apply a patch to Andica CT600 Version 2016.

Customers using older versions of Andica CT600 will need to purchase an upgrade to the next version up.

Details for CT600 customers purchasing and upgrading their existing version can refer to the CT600 FAQ page which provides information for upgrading from one version to the next version.

How to install an update:

When you click on the download links, your computer's internet browser takes over the rest of download functions, we do not control that. Your computer's browser will guide you through the download process.

  1. Close the software before installing the update.

  2. To download the update, click on the download link provided above.

  3. If prompted, click Run or Save. Preferably 'Save' the file in a convenient location. It is most likely that your computer's browser will automatically save this file into a Downloads folder.

  4. If you have saved the file, double click on the downloaded file to start installation. If you have chosen to 'Run' installation will start.

  5. Follow the prompts given by the installer. Your system may require you to permit installation.

  6. Important: Check location shown in 'Unzip to folder'.

    Extract the updates into the location where the Andica CorpTax software is installed. If you have installed the software in a different location, change the path shown in 'Unzip to folder' or 'Browse' to the location where you have installed the software.

    Refer to 'Software updates installation location' below for further details.

  7. Click 'Unzip'.

  8. Once the updates have been extracted, 'Close' the extractor. You can now start the software and use it to process your returns.

  • The default software installation location for CT600 software would normally be:
  • For computers with 64-bit Windows OS - "C:\Program Files (x86)\Andica\Andica CorpTax"
  • For computers with 32-bit Windows OS - "C:\Program Files\Andica\Andica CorpTax"

To find out where the software is installed on your computer:

  1. find out where the software is installed on your computer: Right click on the software startup icon on your desktop (Ensure you are clicking on the correct software icon)
  2. Select 'Properties'
  3. View 'Shortcut' tab
  4. The path is displayed in either 'Target' or 'Start in' fields.

Check for that location through Windows Explorer. Ensure you extract updates into that location.


Disclaimer: Apart from the information already provided above we cannot advice on how to install the software and updates on your computer. We also cannot advise on how you should configure your computer or resolve your computer system issues. Information provided here is given without any obligations and we will not accept any claims or liabilities for any damages as a result of you relying on the information given here, if in doubt you must consult a qualified Windows system engineer.