Technical Advice

FAQ's » Technical Advice - Installation and Windows support issues

Technical Advice - Installation and Windows support issues

This FAQ section contains information about Windows OS, messages provided by Microsoft Installer during installation of Andica software and other messages that may appear while using the software.

Windows Installer and Installation

When printing reports through the software, you may get a message "System.TypeInitialisationException: The type initializer for 'CrystalDecisions.CrystalReports.Engine. ReportDocument' threw an exception..."

Click here if you encounter the following error during installation: Error reading set up initialisation file generated when attempting to install from a download installation file...

Majority of MS Windows computer already have a latest version of MDAC (Microsoft Data Access Component) installed with Windows Automatic Updates. If during installation of the software on new computer or newer versions of Windows Operating systems, your computer does not already have a latest version of (MDAC) Andica software installation routine will attempt to install it for you.

If you get an error suggesting that a version of MDAC supplied with the installation (MDAC2.7Sp1 or MDAC2.8, etc) cannot be installed on this machine, you can download and install a latest version from Microsoft website:

http://www.microsoft.com/downloads/details.aspx?familyid=78CAC895-EFC2-4F8E-A9E0-3A1AFBD5922E&displaylang=en

Once you have installed MDAC on your computer, you can install the software.

If you are getting any problems while downloading the software, it is likely that your browser or computer firewall is blocking you from downloading. Read full article...

Technical messages while using the software

A likely cause is that either one or more of the credentials checked by Gateway servers could not be verified hence the Gateway is rejecting the submission attempt. Read full article...

"Firewall preventing the software access can cause the message "File by Internet process cannot access the internet" or "Dial up network not configured" to appear. Read full article...

The 'meta' start tag on line 9 does not match the end tag of 'head'. Line 10, position 3. Conversion from string "The specified XML cannot be pars" to type 'Integer' is not valid. Root element is missing.

The message appears when HMRC server is responding to the submission attempt using incorrect format. Close the submission process and attempt to resubmit the returns a few minutes later.

Constant Polling during submission of returns to HMRC suggests that there are issues with HMRC Government Gateway services. Software will display submit-poll messages. Read More...